F.A.Q. & Warranty
MADE TO ORDER
Most items that we sell are crystallized on an as-ordered basis, and because of this, are considered special order items. Returns will not be accepted. If we have an item in stock and ready to ship, it will be noted in the description. Payment is to be made in full before beginning any project.
SHIPPING
CRYSTALL!ZED by Bri ships all of our orders fully insured via USPS Priority mail unless otherwise requested. All shipping fees, including those incurred by shipping your product to us for crystallizing, is the responsibility of the buyer. Shipping and taxe will be updated at checkout. Expedited shipping is available for an additional charge if a product is needed by a certain date - please contact us before placing your order to be sure we can accommodate!
We do ship internationally! Please contact us for a shipping quote prior to purchase if you reside outside of the United States. International customers are responsible for all customs fees incurred. CRYSTALL!ZED by Bri does not quote customs charges, as these vary greatly by country. Customs charges are not included in the shipping quote given to you. We apologize, but CRYSTALL!ZED by Bri is unable to quote customs charges as we have no way of knowing if, or how much, you may be charged. Please contact your local customs agency for any questions.
If damage occurs during shipping, it is the buyer's responsibility to email us with a description and photo of the damage within 2 days of receipt. We will then file a claim with the shipping service. All packages are shipped from us fully insured.
CAR PARTS, EMBLEMS, AND ACCESSORIES: PLEASE NOTE
CRYSTALL!ZED by Bri is not responsible for incorrect fitment or related issues. If you order one of our parts, or request a new one to be purchased for you, you must be sure that it will fit your car. No returns will be accepted based on incorrect fitment. The easiest way to ensure this is to send us a part that is taken directly off your car. If you have any questions, feel free to send us an email. We are more than happy to assist you!
CARE & WARRANTY
Each item comes with its own set of care instructions. Generally, we recommend hand-washing all car parts, and spot cleaning all clothing. Do not put any clothing items in the washer or dryer. Do not run cars through a car wash (although we have not seen damage occur from car washes, we can not cover this in our warranty). Auto accidents and dropping of the items are also not considered normal wear-and-tear. If damage occurs as a result of any of these circumstances, the warranty is automatically void.
We are a custom crystallizing company, and therefore our warranty does not cover the items themselves that are bought from an outside source (for example, tech failure of a cell phone charger). Our warranty covers only the work done by us: crystallizing.
If damage occurs during shipping, it is the buyer's responsibility to email us with a description and photo of the damage within 2 days of receipt. We will then file a claim with the shipping service. All packages are shipped from us fully insured.
CRYSTALL!ZED by Bri has a limited one year warranty from date of purchase on all of our work. Keep in mind that losing a crystal or two is very normal and will happen. If, for some reason, more extensive loss of crystals occurs within the first year due to normal use, there are two options available to the customer:
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The customer can email us photos of the damage, and we will send a repair kit, which is free and includes the appropriate glue to repair the damage.
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The customer can choose to mail back the part, and CRYSTALL!ZED by Bri will do the repair work for free. For this option, please include a prepaid shipping label with your item so CRYSTALL!ZED by Bri can return it to you once it is repaired. The customer is responsible for all shipping costs, to and from.
That being said, we do not accept returns or exchanges for any reason, including changing your mind about color or style. Once an order is placed, we invest money in both materials and time for labor to complete your item, as mostly everything is custom and made to order, so please be sure you're happy with your design before purchasing!
DO YOU SELL LOOSE CRYSTALS OR DIY KITS?
CRYSTALL!ZED by Bri does not sell loose crystals, nor do we offer classes or kits for doing your own projects. We only sell custom, handmade, luxury crystallized products. We cannot do any projects involving teeth or nail art and apologize for the inconvenience.
Have more questions? Contact us!